Ran into trouble with Capital One over the last couple of weeks. I called to make a payment because I didn't get a check out in time to make the deadline for the payment. Everything went fine over the phone and I received a confirmation number for the transaction. Then, a week later I received a notice that the payment did not go through and said my credit union denied payment.
I went online and checked my bank account and they were right, no payment had been disbursed. My credit union has never denied any payment to anyone on any of my accounts, so I simply sent Capital One a check for the amount that I tried to pay over the phone. I mailed the check on 10/3.
Fast forward to this past week: Capital One is claiming they have not received my check and have taken to calling me multiple times a day and have frozen my credit card which I discovered when my son's prepaid cell phone payment did not go through.
Now, let me explain that I have good credit and do not carry a balance on my credit card and have had this particular credit card account for over 15 years with no problems. John however, had some problems with Capital One regarding his credit card a couple of years ago and cancelled his account and went with another bank because Capital One was so rude and handled things so poorly. So, I am getting a big "I told you so" from him.
Yesterday, I went down to my credit union and was approved for a credit card with them. As soon as Capital One finds my check and I have my account all paid up (waiting for some charges from last month to hit), I will be closing my Capital One account and saying "good riddance".
I had another credit card with a big bank that I have not used since 2009, but I cancelled that yesterday. I have decided to not use any "big banks" any more for two reasons. 1) They do not care about individual people and often try to strong hand people when they are able. 2) I agree with the Occupy Wall Street Protesters that big banks are a major problem and are responsible for many of the problems we have in the economy.
I will be checking out other local credit unions to get a second credit card. I think it is just wise to have 2 in case something happens to one of them, you always have a back up. I did check to see if there are any local banks left in this area, but there are none. They were all bought by big banks. So, credit unions it will be for now on.
And, if you ever have to deal with Capital One, good luck to you, they are a nightmare to deal with.